Lightwork Home Health Privacy Policy

Effective date: 6 September 2026

1. About This Policy

Lightwork Home Health (“Lightwork,” “we,” “us,” or “our”) respects your privacy.

This policy explains how we collect, use, share, and protect personal information when you visit our website, contact us, book a consultation, receive our services, or join our SMS program.

2. Information We Collect

We may collect:

• Contact information: your name, email address, phone number, and property or mailing address.
• Booking information: consultation details, scheduling preferences, and information submitted through forms.
• Communications: information you provide through email, calls, text messages, or other correspondence.
• Service information: information about your property, requested services, assessment findings, and related transactions.
• Consent records: your communication preferences, SMS opt-in status, and opt-out requests.
• Technical information: IP address, browser and device details, website activity, and information collected through cookies or similar technologies.

3. How We Use Information

We use information as needed to:

• Respond to enquiries and provide requested services.
• Arrange consultations, assessments, and follow-up support.
• Prepare reports and recommendations.
• Process transactions and send invoices.
• Send booking confirmations, reminders, and service updates.
• Maintain communication preferences and consent records.
• Send promotional emails where you have opted in.
• Improve our website and services.
• Protect our systems, resolve disputes, and meet legal obligations.

We do not treat booking a call or providing a phone number as consent to receive SMS messages.

4. Mobile Information and SMS Consent

Our SMS program is optional. We send messages only after you separately opt in.

Messages concern booked consultations and related customer care, as described in our Terms of Service.

We do not sell, rent, or share mobile information with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with third parties, except aggregators and providers necessary to deliver our text messaging service.

These restrictions apply to every information-sharing category described in this policy. Permission to share other information does not authorize sharing SMS consent records for unrelated purposes.

Reply STOP to unsubscribe from SMS messages. Reply HELP for assistance, or email hello@lightworkhome.com.

5. Sharing Information

We do not sell or rent your personal information.

We may share information with service providers that help us operate our website, schedule appointments, communicate with customers, process transactions, deliver services, and analyze website activity.

These providers may use information only to perform services on our behalf and must protect it appropriately.

We may also disclose information where legally required or necessary to protect rights, address fraud, enforce agreements, or protect people’s safety.

Mobile information and SMS consent records remain subject to the specific restrictions in Section 4.

6. Cookies and Analytics

We may use cookies and similar technologies to operate our website, understand visitor activity, and measure marketing performance.

These may include services such as Google Analytics and the Meta Pixel, which can collect technical information and website activity.

You can manage cookies through your browser settings and any cookie controls available on our website. Blocking some cookies may affect website functionality.

Where applicable law requires consent for non-essential cookies or tracking, we will request that consent.

7. Data Security

We use reasonable technical and organizational safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction.

No online transmission or storage method is completely secure, so we cannot guarantee absolute security.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain records, meet legal obligations, resolve disputes, and enforce agreements.

We may retain limited consent and opt-out records to demonstrate consent and respect your communication preferences.

9. Your Choices and Privacy Requests

You can:

• Book a consultation without agreeing to SMS messages.
• Reply STOP to unsubscribe from SMS.
• Use the unsubscribe link in promotional emails.
• Manage cookies through available controls.
• Request access to, correction of, or deletion of your personal information.

Depending on your location, you may have additional rights, including rights to restrict or object to processing, receive a portable copy of information, or withdraw consent.

We handle requests in accordance with applicable law and may need to verify your identity. Some information may need to be retained for legal or recordkeeping purposes.

Contact hello@lightworkhome.com to make a request. You may also complain to the relevant data protection authority where applicable.

10. Third-Party Websites

Our website may link to external websites or booking services.

Their handling of information is governed by their own privacy policies. Review those policies when using their services.

11. Children’s Privacy

Our website and services are not intended for children under 13. We do not knowingly collect personal information directly from children under 13.

If you believe a child has provided personal information, contact us so we can investigate and take appropriate action.

12. Changes to This Policy

We may update this policy as our services or practices change.

We will publish the revised policy with an updated effective date and provide additional notice where required.

13. Contact

Lightwork Home Health
Email: hello@lightworkhome.com
Website: https://www.lightworkhome.com

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